Chapter 3At the Hotel Unit 1Checking In 〖1〗 By the end of learning this unit, you will be able to: ●Make hotel reservations ●Reconfirm your room ●Check in at the hotel ●Make checkin arrangement Career Skills Task 1Read the following question first and discuss it with your partner to come up with the possible answer and then listen to the sentences to fill in the blanks.  What should a tour guide make sure when making a reservation? Confirm the types of rooms,cards and the time of checking in and checking out if it is a telephone call reservation. Confirm the price,fill in a form and pay abeforehand if it is a facetoface reservation. Confirm the number of the rooms and the time of whole stay,fill in the form as a head of group,pay some deposit according to the totalif it is a group reservation. Ask the clerk about the tariff,including the room category,and room rate. Dont forget to inform your tourists of taking their ID cards orwith them. Make sure whether there are any tourists to cancel ,change rooms or need extra beds. Make it clear that no extra charge for one child under 12 years oldroom with parents. Make it clear thatis generally 2:00 p.m. is generally 12:00 at noon. is to be charged until 6:00 p.m. Task 2Read the following question first and discuss it with your partner to come up with the possible answer and then fill in the blanks with the given words. Assign, clients,arrangement,Hand out, rotate, deluxe,group leader, distribute,executive  What should a tour guide do after checking in? the rooms fairly. It is important toamong the . If the tour group has an overseas,let the group leaderthe room numbers. Inform the tourists of the whole travel . Introduce something about the types of room such as single rooms,suite rooms,standard suite,deluxe standard,double,deluxe suite,connecting room,standard room,executive single room,executive suite,and president suite. the keys to the guests and tell them about their room number,the floor,the hotel services,and where to get the hotel services. Words and Expressions accept [Ek5sept]v.接受,领受;答应,同意 arrangement [E5reindVmEnt]n. 安排,整理 assign [E5sain]v. 分配,分派 client [5klaiEnt]n. 顾客,客户 cost [kCst]n. 代价,价值,费用 deluxe [di5lQks]adj. 豪华的,高级的 deposit [di5pCzit]n. 存款,定金 distribute [dis5tribju(:)t]v. 分发,分配 executive [i^5zekjutiv]adj.管理的,行政的 passport [5pB:spC:t]n.护照,通行证,执照 reservation [7rezE5veiFEn]n. 预定,预约 rotate [rEu5teit]v. 转动;循环,轮流 sharing [5FZEriN]n. 分享 tariff [5tArif]n. (旅馆、酒店或服务公司的)价目表,收费表 checkin time 到达并登记时间;报到时间 checkout time 退房时间;核查时间 halfday use 使用半天 hand out 分给 Listening and Speaking Tasks Dialogue 1Booking a Hotel Room Task 3Listen to the following dialogue at the reception desk and tick (√) or cross (×) for the following statements. 1. The guide booked a room from October 24 till October 28. 2. The guide wanted to stay for three nights. 3. The guide booked three single rooms,two double rooms and five suites. 4. The guide should pay a deposit of 800 yuan beforehand. 5. There is a 50 percent discount. (A tour guide is making a reservation face to face at the reception desk.) Receptionist: Good morning,madam. May I help you? Guide: Morning. Id like to reserve some rooms for a tourist party. Receptionist: All right. We have various types of rooms. What kind of room would you like? Guide: Would you please give me some detailed information about your rooms first? Receptionist: Its my pleasure. We have single rooms,double rooms,suites,deluxe suites,etc. Well,here is an introduction to our hotel,including the room category,total amount and room rate. Guide: Thats great. Id like to book three single rooms,five double rooms and two suites. Receptionist: All right,madam. Can I take your name,please? Guide: The name is Susan. Receptionist: For which dates do you want to book the rooms? Guide: From tomorrow till October 28.Thats five days in all. Receptionist: Just a minute,madam. You should pay a deposit of 800 yuan beforehand. Guide: No problem. Here you are. Receptionist: Thank you. Please keep this receipt and check in tomorrow morning. Guide: Thank you. By the way,is there any preferential rate for the party? Receptionist: Yes,there is a 15 percent discount. Guide: Thats wonderful. Thank you very much. Receptionist: You are welcome. I hope all of you will have a good stay here. Dialogue 2Confirming a Hotel Room Task 4Listen to the dialogue and fill in the blanks. (The tour guide has already reserved some rooms at the hotel. And now she is calling to confirm the reservation.) Receptionist: Room Reservation. Guide: Yes. Id like to confirm my reservation. Receptionist: Thats OK. Could you tell me in whose name the reservation was made? Guide: Susan. Receptionist: Let me check our . One moment,please. Here it is. Youre staying for five nights from tomorrow till October 28. Is that right? Guide: Yes. What should I take if I check in? Receptionist: Please inform your tourists of taking their ID cards or with them. By the way,our checkin time is generally unless prior arrangements are made for late checkin. Guide: OK. Thanks a lot. Receptionist: You are welcome. Dialogue 3Checking in at the Hotel Task 5Listen to the dialogue and answer the following questions. 1. Does Ms. Tory check in in the morning? 2. How would Ms. Tory like to pay? 3. Are the tourists staying on the different floors? (A tour guide,Susan Tory, will check in with her group. Now she comes to the checkin counter.) Receptionist: Good afternoon,madam. May I help you? Guide: Yes,I have a reservation for October 24 and I would like to check in. Receptionist: Certainly,madam. Can I have your name,please? Guide: Yes. Its Susan Tory. Receptionist: One moment.Here it is. Youre saying for ten rooms for five nights. Is that right? Guide: Thats right. Receptionist: How would you like to pay,in cash or by credit card? Guide: By credit card. Receptionist: OK,I need your credit card,your passports or some photo ID. Guide: Here you are. Receptionist: Thank you. Could you please fill in your name and address here and then put your signature here while Im preparing your key cards for you? Guide: Here you are. Is anything OK now? Receptionist: Thanks. Im going to give you three single rooms,five double rooms and two suites. Youll be on the tenth floor from Rooms 1010 to 1019. Enjoy your stay here. Words and Expressions category [5kAti^Eri]n. 种类 discount [5diskaunt]n. 折扣 percent [pE5sent]n.百分比,百分率 preferential [7prefE5renFEl]adj. 优先的;优惠的 prior [5praiE]adj. 在先的,在前的,居先的 signature [5si^nitFE]n. 签名,签署 Ⅰ.Pair work: Mini Dialogues Read the following useful expressions,and then make minidialogues with your partners. Add more to the list. Sample dialogue: A: Good afternoon,Jiulong Hotel. Can I help you? B: Good Afternoon,sir.Can I book a room for September 9? A: Just a minute. Ill check the computer. B: OK. 1. Can I book a room for September 9? 2. When for? 3. How long will you be staying? 4. What kind of room would you like? 5. How much is the charge per night? 6. Who would you like to book for? 7. What should I take if I check in? 8. Here is my ID card. 9. Is there any preferential rate or a discount for the party? 10. How would you like to pay,in cash or by credit card? Ⅱ. Work in pairs,making up dialogues according to the following situations  Situation 1: You are traveling alone. You would like a single room with a bath (or a suite if there are no single rooms available) from the afternoon of October 4 to the morning of October 10.You would like to pay with cash. And you want to know how much money you have to pay in advance. Please make a telephone reservation.  Situation 2: You are traveling with your family (your kid and your husband/wife). You have already reserved a suite with a sea view for Tuesday,September 12. You will be staying for three nights. You want to pay with credit card. Please confirm your reservation.  Situation 3: You are traveling with your friends; you have reserved a double room with a mountain view for July 8. Now you come to the reception desk to check in. Please make a checkin conversation with your partner. Ⅲ. Role play The class can be divided into several groups. In each group some students can be chosen to be clerks at the front desk and the others are tourists who want to make a reservation or check in. For those who are clerks at the front desk, please use the information in Communication Activities in Chapter Three. Tourists: You would like a room at a hotel. Go from hotel to hotel and book a room in each. Try to find some information and fill in the following table. Hotel NameRoom NumberPriceCheckout TimeRestaurant LocationLaundry ServiceSwimming Pool Location The following sentences may help Id likewith a bath/ aview. Do you have any room less expensive? Is MasterCard OK? Id like a wakeup call for. Do you have ? Reading and Writing Tasks Task 6Read the passage carefully and fill in the blanks with the given words. sign, make, check, buffet, fill in, unpleasant, service, enjoy, overseas, key Checkin Arrangement (Xiao Chang,a local tour guide from a travel agency,is showing a group of tourists and Mr. Bradley,the overseas group leader into a hotel. He is going to make some arrangements during their first day in China.) Good afternoon,ladies and gentlemen,welcome to China! Weve a reservation here for two nights from October 5 till 6 here. As you know,staying at hotels needs to the information and your passports,so the procedures are more likely to take you longer time. Thank you for your cooperation. (After a while) OK,everythings in order.And here are your passports and cards for ten rooms on the 14th and 15th floors. Mr. Bradley (thegroup leader) will give them to you,and you can see the hoteland the hotel rules and regulations on the cards.Please make sure that you have it with you all the time.You need to show it when you for your meals and drinks in the restaurants and the bars. In addition,our dinner today will be at Jiulong dining hall on the second floor at 6:00 p.m. The breakfast tomorrow will be at the center hall on the first floor. Its a from 6:00 a.m. to 8:00 a.m.And well get together at 8:30 a.m. in front of the central hall. I hope everyone will be there by that time. Ladies and gentlemen,in order to avoidthings,please bring your valuables with you. Be sure to keep your personal items and key cards. Finally,please remember to bring your key cards to the reception desk by 9:00 a.m. on October 6 so that I can pay the bill on time. I hope you willyour stay here. Thanks for your understanding and cooperation. Task 7Answer the following questions. 1. How many nights will the tourists stay for? 2. What should be shown when the tourists sign for their meals in the restaurants? 3. When will the tourists check out? Task 8Writing You are a local tour guide from a Beijing travel service. And you are showing your guests into a hotel and then you want to check in at the front desk. Please write a checkin arrangement in no less than 150 words. Remember to cover the following points: ●Time and place for staying at the hotel ●Time and place for breakfast and dinner ●Time and place for leaving ●Time and place for returning the key cards The following words and expressions may help Make a reservation for two nights from October 5th till 6th. Reserve a single room from…to… Youre staying for ten rooms for five nights. Here are key cards for ten rooms on the 14th and 15th floor. Our dinner will be at Jiulong dining hall on the second floor at 6:00 p.m. The breakfast will be at the centre hall on the first floor. Its a buffet from 6:00 a.m. to 8:00 a.m. Bring your key cards to the reception desk by 9 oclock on October 6th. Get together at 8:30 tomorrow morning in front of the central hall. Words and Expressions check your passports 检查护照fill in the information填入信息 hotel services 酒店服务key cards 门卡 make a reservation 预订 More for Exercises Ⅰ. Match the following groups of words and phrases 1. checkout timeA. 单间 2. checkin timeB. 入住时间 3. single roomsC. 退房时间 4. standard suitD. 豪华标准 5. deluxe standardE. 连通房 6. deluxe doubleF. 标准套房 7. connecting roomG. 豪华双人间 8. executive standard roomH. 总统套房 9. executive single roomI. 商务单间 10. resident suiteJ. 商务标准房 Ⅱ. RoomBooking quiz 1. If the hotel is what you want,find out the total booking charge by offering yourdates and number of nights stay. A. arriveB. arrivalC. arrived 2. If you want to make a reservation you can choose email reservation and. A. telephone reservation B. face to face reservation C. both of them 3. As a tour guide you also have to deal with amendment,reconfirm action or even . A. cancel B. cancelling C. cancellation 4. To be able to confirm and secure your reservation,we will need the paymentyour arrival. A. in part before B. in full before C. in full after 5. If you do not arrive at the hotel or fail to advise us of a cancellation prior to your arrival,the hotel will reserve the right to the full amount of your booking value. A. overcharge B. charge C. discharge 6. When you arrive at the hotel,please present your reservation voucher to the hotelat the checkin counter,so that the hotel will have a copy of your reservations record. A. manager B. bellman C. receptionist 7. Checkin and out time can vary between hotels. In general,checkin time is12:00 noon and checkout time is12:00 noonIf you arrive before we cannot guarantee the room will be available. A. frombefore B. beforefrom C. afterfrom 8. are right beside each other. To get from one room to the other,you go out the door and then into the other room. A. Adjoining rooms B. Deluxe suites C. Executive suites 9. are right beside each other also,but they have a connecting door inside. You dont have to go outside and back inside again to get from one room to the other. A. Connecting rooms B. Deluxe suite C. Executive suite 10. We dont have any vacancies. We are completely. A. booked B. vacant C. closed Ⅲ. Sentence Completion Receptionist: Welcome to the International Hotel. How may I help you? Mr. Dawkins: Id like to check in a room please. .(我上周预订的。)My name is Amanda Dawkins. Receptionist: OK,let me check the computer system.Yes,Mr. Dawkins,(一个带有前面风景的双人间,时间是6月12日三天的。) Is that correct? Mr. Dawkins: Yes,thats right. Receptionist:?(请您填写以下登记表并出示一下护照好吗?) Mr. Dawkins: Ill take care of it.( Filling out the form) Here you are. Is it all right? Receptionist: Yes,thank you.?( 您想用现金还是信用卡来结账?) Mr. Dawkins: Is Visa OK? Receptionist: Thatll be fine. Heres your key. .(您的房间405在4层。) Have a nice stay here,Mr. Dawkins. Mr. Dawkins: Thank you. Receptionist: My pleasure. Related Links Checkin Arrangement Ladies and gentlemen, After your checking in the hotel Id like you to have a reconfirmation to the rooms youve reserved. And then take your key cards to your rooms. Take a short break for half an hour and then well have a dinner party on the second floor,OK? This is a fourstar hotel operated by the famous Hotel Management Group. The layout of the hotel is adopted by the ancient Chinese imperial court style. You will stay here for four nights. If you are interested in it,Ill show you around. If you have any questions,please get in touch with your group leader or me. My cell phone is 135