ontents

UNIT

1

Job descriptions and interviews  2

Warming up 4

Duties 5

Business know-how 11

Attending interviews 12

UNIT

2

Working conditions 18

Warming up 20

Terms and conditions of employment 20

Business know-how 27

Overtime 28

UNIT

3

Commuting 34

Warming up 36

The Gazette 36

Business know-how 42

Reducing traffic 43

UNIT

4

Telephoning 50

Warming up 52

Reasons for calling 52

Business know-how 59

Internal communication 60

Review Test 1 66

UNIT

5

Correspondence 76

Warming up 78

Sending a quotation 79

Business know-how 86

Emails of acceptance 87

UNIT

6

Business hotels 94

Warming up 96

Business travelers and hotels 97

Business know-how 103

The important things for business travelers 104

UNIT

7

Company history 112

Warming up 114

The history of Volkswagen 115

Business know-how 121

The history of Gap, Inc. 122

UNIT

8

At a conference 128

Warming up 130

Welcome to the conference 131

Business know-how 138

The conference report 139

Review Test 2 148

Job descriptions and interviews