Unit 1Knowing Outsourcing Industry1
1.1Warm Up—Brainstorming and Speaking1
1.2Technical Terms2
1.3Food for Thoughts8
1.4Speaking Tips: Introduction, Greetings and Small Talk 16
1.5Case Study and Presentation21
1.6Reading Aloud Business Tips 23
Unit 2Communication in Software Outsourcing25
2.1Warm Up—Brainstorming and Speaking25
2.2Technical Terms26
2.3Food for Thoughts33
2.4Speaking Tips：Giving more Information38
2.5Case Study and Presentation41
2.6Reading Aloud Business Tips 42
Unit 3Handling Clients44
3.1Warm up—Brainstorming and Speaking44
3.2Technical Terms45
3.3Food for Thoughts50
3.4Speaking Tips: Dealing with Customers56
3.5Case Study and Presentation62
3.6Reading Aloud Business Tips 63
Unit 4Building Teamwork65
4.1Warm Up—Brainstorming and Speaking65
4.2Technical Terms68
4.3Food for Thoughts73[2][4]软件外包行业英语口语教程[4][3][1]目录4.4Speaking Tips: Applying for a Position77
4.5Case Study and Presentation81
4.6Reading Aloud Business Tips 82
Unit 5Solving Problems83
5.1Warm Up—Brainstorming and Speaking83
5.2Technical Terms84
5.3Food for Thoughts89
5.4Speaking Tips: Making Suggestions97
5.5Case Study and Presentation103
5.6Reading Aloud Business Tips 105
Unit 6Meetings107
6.1Warm Up—Brainstorming and Speaking107
6.2Technical Terms108
6.3Food for Thoughts110
6.4Speaking Tips: Meetings 119
6.5Case Study and Presentation126
6.6Reading Aloud Business Tips 127
Unit 7Sales128
7.1Warm Up—Brainstorming and Speaking128
7.2Technical Terms129
7.3Food for Thoughts135
7.4Speaking Tips: Sales 140
7.5Case Study and Presentation149
7.6Reading Aloud Business Tips 150
Unit 8Testing 151
8.1Warm Up—Brainstorming and Speaking151
8.2Technical Terms152
8.3Food for Thoughts157
8.4Speaking Tips: Testing 162
8.5Case Study and Presentation167
8.6Reading Aloud Business Tips 169
Unit 9Data170
9.1Warm Up—Brainstorming and Speaking170
9.2Technical Terms171
9.3Food for Thoughts176
9.4Speaking Tips: Describing Diagrams 182
9.5Case Study and Presentation187
9.6Reading Aloud Business Tips 188
Unit 10Presentations189
10.1Warm Up—Brainstorming and Speaking189
10.2Technical Terms190
10.3Food for Thoughts196
10.4Speaking Tips: Making Presentations 205
10.5Case Study and Presentation212
10.6Reading Aloud Business Tips 212
Unit 11Business Trips214
11.1Warm Up—Brainstorming and Speaking214
11.2Technical Terms215
11.3Food for Thoughts225
11.4Speaking tips: Business Trips 230
11.5Case Study and Presentation235
11.6Reading Aloud Business Tips 235
Unit 12Interview237
12.1Warm Up—Brainstorming and Speaking237
12.2Technical Terms237
12.3Food for Thoughts247
12.4Speaking Tips253
12.5Case Study and Presentation259
12.6Reading Aloud Business Tips 260
Unit 13Technology261
13.1Warm Up—Brainstorming and Speaking261
13.2Technical Terms262
13.3Food for Thoughts270
13.4Speaking Tips: Technical Support 275
13.5Case Study and Presentation277
13.6Reading Aloud Business Tips 278
Unit 14Specifying Customer Needs280
14.1Warm Up—Brainstorming and Speaking280
14.2Technical Terms281
14.3Food for Thoughts293
14.4Speaking Tips: Dealing with customers299
14.5Case Study and Presentation305
14.6Reading Aloud Business Tips 306
Unit 15Describing Designs307
15.1Warm Up—Brainstorming and Speaking307
15.2Technical Terms308
15.3Food for Thoughts316
15.4Speaking Tips: Design320
15.5Case Study and Presentation324
15.6Reading Aloud Business Tips325
Unit 16Detailing Processes326
16.1Warm Up—Brainstorming and Speaking326
16.2Technical Terms326
16.3Food for Thoughts337
16.4Speaking Tips: Explaining Process342
16.5Case Study and Presentation346
16.6Reading Aloud Business Tips347
Unit 17Documenting Your Work349
17.1Warm up—Brainstorming and Speaking349
17.2Technical Terms350
17.3Food for Thoughts360
17.4Speaking tips: Emails366
17.5Case Study and Presentation374
17.6Reading Aloud Business Tips375
Unit 18Get It Running377
18.1Warm Up—Brainstorming and Speaking377
18.2Technical Terms378
18.3Food for Thoughts385
18.4Speaking Tips: Dealing with Routine Work389
18.5Case Study and Presentation394
18.6Reading Aloud Business Tips395
Unit 19Between Colleagues396
19.1Warm Up—Brainstorming and Speaking396
19.2Technical Terms397
19.3Food for Thoughts401
19.4Speaking Tips: With Colleagues406
19.5Case Study and Presentation413
19.6Reading Aloud Business Tips414
Unit 20Continuing Education415
20.1Warm Up—Brainstorming and Speaking415
20.2Technical Terms416
20.3Food for Thoughts421
20.4Speaking Tips: Education & Past Experiences427
20.5Case Study and Presentation438
20.6Reading Aloud Business Tips439
Unit 21Quality Control440
21.1Warm Up—Brainstorming and Speaking440
21.2Technical Terms441
21.3Food for Thoughts451
21.4Speaking Tips: Quality Control456
21.5Case Study and Presentation460
21.6Reading Aloud Business Tips461
Unit 22Office Talk463
22.1Warm Up—Brainstorming and Speaking463
22.2Technical Terms464
22.3Food for Thoughts474
22.4Speaking Tips: Office Talk480
22.5Case Study and Presentation488
22.6Reading Aloud Business Tips489
