Unit OneKnowing Outsourcing Industry1

Part OneReading1

Part TwoWriting10

Part ThreeCase Study11

Unit TwoManaging Culture in Outsourcing14

Part OneReading14

Part TwoWriting21

Part ThreeCase Study25

Unit ThreeHandling Clients28

Part OneReading28

Part TwoWriting37

Part ThreeCase Study39

Unit FourWorking Together42

Part OneReading42

Part TwoWriting51

Part ThreeCase Study54

Unit FiveInitiation56

Part OneReading56

Part TwoWriting65

Part ThreeCase Study69

Unit SixDesign72

Part OneReading72

Part TwoWriting81

Part ThreeCase Study84

Unit SevenCoding86

Part OneReading86

Part TwoWriting95

Part ThreeCase Study97

Unit EightSoftware Testing100

Part OneReading100

Part TwoWriting108

Part ThreeCase Study112

Unit NineRelease Management113

Part OneReading113

Part TwoWriting119

Part ThreeCase Study125

References127