项目1.商务形象礼仪实训...............................................................................001

任务1.1.仪容礼仪实训.......................................................................................001

任务1.2.仪态礼仪实训.......................................................................................009

任务1.3.服饰礼仪实训.......................................................................................020

项目体验...............................................................................................................028

项目2.商务会面礼仪实训...............................................................................032

任务2.1.称谓礼仪实训.......................................................................................032

任务2.2.介绍礼仪实训.......................................................................................034

任务2.3.握手礼仪实训.......................................................................................038

任务2.4.名片礼仪实训.......................................................................................042

项目体验...............................................................................................................046

项目3.商务沟通礼仪实训...............................................................................050

任务3.1.探望慰问礼仪实训...............................................................................050

任务3.2.拜访礼仪实训.......................................................................................053

任务3.3.交谈礼仪实训.......................................................................................058

任务3.4.馈赠礼仪实训.......................................................................................062

项目体验...............................................................................................................067

项目4.商务办公礼仪实训...............................................................................071

任务4.1.办公环境礼仪实训...............................................................................071

任务4.2.迎送接待礼仪实训...............................................................................075

任务4.3.电话礼仪实训.......................................................................................080

任务4.4.文书礼仪实训.......................................................................................084

项目体验...............................................................................................................089

项目5.商务活动礼仪实训...............................................................................093

任务5.1.工作会议礼仪实训...............................................................................093

任务5.2.展览会礼仪实训...................................................................................098

任务5.3.新闻发布会礼仪实训............................................................................102

任务5.4.茶话会礼仪实训...................................................................................105

任务5.5.商务谈判礼仪实训...............................................................................109

任务5.6.庆典活动礼仪实训...............................................................................113

项目体验...............................................................................................................117

项目6.商务住行礼仪实训...............................................................................121

任务6.1.入住宾馆礼仪实训...............................................................................121

任务6.2.商务出行礼仪实训...............................................................................125

项目体验...............................................................................................................137

项目7.商务用餐礼仪实训...............................................................................141

任务7.1.中餐礼仪实训.......................................................................................141

任务7.2.西餐礼仪实训.......................................................................................148

任务7.3.自助餐礼仪实训...................................................................................155

项目体验...............................................................................................................160

项目8.涉外商务礼仪实训...............................................................................164

任务8.1.涉外迎送礼仪实训...............................................................................164

任务8.2.涉外会见会谈礼仪实训........................................................................168

任务8.3.涉外参观游览礼仪实训........................................................................172

任务8.4.涉外签字礼仪实训...............................................................................175

任务8.5.商务人员出国访问礼仪实训................................................................179

项目体验...............................................................................................................185

项目9.商务礼仪综合实训...............................................................................189

参考文献.......................................................................................................195