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Regular On-board Service
SCENE 01 Boarding Service
Task 01 Greetings and Seating Directions ( FCY ) / 002
Task 02 Seating ( Confirm, Switch ) / 007
Task 03 Assisting with Overhead Storage / 012
Task 04 Lost and Found / 017
SCENE 02 Prior to Take-off
Task 05 Welcome Announcement and Safety Check Announcement / 023
Task 06 Safety Demonstrating / 028
Task 07 Electronic Device / 033
Task 08 Final Safety Check ( Announcement, Seatbelts, Electronic
devices, Overhead storage, and Smoking Restrictions£© / 038
SCENE 03 Cruising
Task 09 Greetings and Airline Introduction / 042
Task 10 On-board Entertainment / 047
Task 11 Beverage Service / 052
Task 12 Meals / 057
Task 13 Duty Free Sales / 062
SCENE 04 Landing
Task 14 Landing Announcement, Farewell and Greeting / 067
Task 15 Transit / Connecting and Stopover Announcement / 072
Special On-board Service
SCENE 05 Passengers with Special Needs
Task 16 Expectant Passengers / 080
Task 17 Passengers with Infants / 085
Task 18 UM / 089
Task 19 Disabled Passengers / 093
Task 20 Senior Passengers / 097
Task 21 Sickness / 101
SCENE 06 First Class Service
Task 22 First Class Service 1£¨Prior to Take-off£© / 106
Task 23 First Class Service 2£¨Cruising£© / 111
Task 24 First Class Service 3£¨Prior to Land£© / 119
SCENE 07 Dealing with Emergencies
Task 25 Delay / 123
Task 26 Security Tips of Different Emergency / 128
Task 27 Dealing with Different Situations / 134
