第1章  5G网络的新运维模式·····························1

1.1  端到端的运维支撑············1

1.1.1  全面的编排能力···················2

1.1.2  人工智能与分析···················2

1.1.3  闭环运维自动化···················2

1.1.4  用户体验度量·······················3

1.1.5  端到端的业务感知···············3

1.2  业务与网络编排················4

1.2.1  网络编排的概念···················5

1.2.2  网络编排的层次···················6

1.2.3  网络编排的实现···················8

1.3  闭环自动化······················11

1.3.1  运维自动化·························11

1.3.2  自动排障·····························12

1.3.3  自动业务优化·····················13

1.4  人工智能与分析··············15

1.4.1  智能自治网络的分层架构···········································15

1.4.2  智能自治网络的阶段划分···········································16

1.5  基于用户体验的度量················································19

1.5.1  用户体验“调研”的大数据实现·······························19

1.5.2  提升客户体验与感知的关键操作·······························19

第2章  5G网络运维的现状和趋势····················23

2.1 5G网络下的新运维特点··········································23

2.1.1 5G网络下的云化/虚拟化··········································24

2.1.2  网络功能服务化·················28

2.1.3  网络计算边缘化·················30

2.1.4  网络开放以及模块化···················································35

2.1.5  5G网络商业模式特点·················································39

2.1.6  5G网络运维特点小结···············42

2.2  5G网络运维技术方法演进······································46

2.2.1  SDN/NFV结合实现网络自动化·································46

2.2.2 5G网络运维向DevOps/NetOps演进························47

2.2.3 AIOps提升运维自动化···············································49

2.3  国内外标准化现状··········50

2.3.1  国际电信联盟电信标准分局·······································50

2.3.2  欧洲电信标准化协会···················································52

2.3.3  第三代合作伙伴计划···················································54

2.3.4  电信管理论坛·····················55

2.3.5  全球移动通信系统协会···············································56

2.3.6  中国通信标准化协会···················································57

2.4 5G网络运维方案架构··············································58

2.4.1  标准化组织提出的网络架构·······································58

2.4.2  国外运营商的5G网管架构········································61

2.4.3  中国三大运营商的下一代网管架构···························62

2.4.4  基于中台思想的新网络新网管···································65

第3章  网络智能化运维中台体系······················67

3.1  中台的概念和作用··········67

3.2  面向网络域的中台体系············································68

3.3  构建网络中台实践及案例········································69

3.3.1  技术中台实现统一技术管控·······································69

3.3.2  数据中台实现运维数据治理和共享···························70

3.3.3 AI中台赋能运维智能化··············································71

3.3.4  网络业务中台构建运维能力中心·······························72

3.3.5  运维能力共享及能力开放平台···································78

第4章  5G网络业务敏捷编排···························81

4.1 5G网络资源编排自动化··········································81

4.1.1 5G时代的网络资源编排·············································81

4.1.2  网络资源编排的落地实践···········································81

4.2 AIOps智能运维场景自动化·····································87

4.2.1 AIOps运维场景·················87

4.2.2  面向运维的AI算法及应用·········································89

4.2.3  智能化运维自动化实践···············································91

4.3 DataOps业务数据编排自动化·································97

4.3.1  数据中台的数据编排能力详解···································98

4.3.2  网络数据共享编排案例·············································104

4.4 DevOps应用集成部署自动化································110

第5章  基于用户体验的智能化营业厅实战······112

5.1  运营商全渠道“营服”的三大变化······················112

5.1.1  线上交易和线下体验相结合·····································113

5.1.2  存量经营以及渠道的新定位·····································114

5.1.3  全渠道融合发展实施案例·········································115

5.2  线上精准感知驱动线下精准营销实战··················117

5.2.1  线下推广和线上营销·················································117

5.2.2  网上营业厅的用户行为感知·····································118

5.2.3  精准感知及营销五步法·············································119

第6章  网络效能分析驱动网络节能应用··········121

6.1 5G网络节能的驱动力············································121

6.2  网络效能评估体系··················································122

6.2.1  效能评估指标选择···········122

6.2.2  效能评估算法应用···········124

6.2.3  效能评估应用实战···········126

6.3  智能网络节能安全评估····················127

6.3.1  智能网络节能小区覆盖评估·····································127

6.3.2  智能网络节能负荷均衡风险评估·····························128

6.3.3  节能指令自动执行异常保障·····································130

6.4  智能网络节能应用实战··········································133

6.4.1 4G智能网络节能应用···············································133

6.4.2  5G NSA网络节能应用··············································135

6.4.3  基于AI的4G/5G基站协同节能实战······················137

第7章  智能化网络切片编排管理实战·············138

7.1  网络资源切片化············138

7.1.1  多样化的业务需求···········138

7.1.2  切片化的5G网络············142

7.2  智能化切片保障············146

7.2.1  切片智能化标准···············146

7.2.2  切片智能化保障实战·················································148

第8章  网络故障智能异常检测实战·················155

8.1  网络异常检测概念··················································155

8.2  借助人工智能技术进行网络故障异常检测··········155

8.2.1  异常检测的关键技术点·············································156

8.2.2  异常检测的整体流程·················································160

第9章  智能分析网络告警根因定位实战··········162

9.1  传统人工网络根因定位的弊端······························162

9.2  智能分析网络告警根因定位关键技术与实战流程························162

9.2.1  智能分析网络告警根因定位的关键技术点·············162

9.2.2  智能告警根因分析实战流程·····································166

第10章  面向用户的主动式运维······················169

10.1  数据驱动的客户体验闭环管理····························169

10.1.1  从感知到认知再到预知···········································170

10.1.2  体验优化和闭环评估···············································171

10.2  主动式运维实战··········172

10.2.1  主动式运维的技术实现···········································172

10.2.2  用户级体验闭环管理···············································173

10.2.3  区域化体验闭环管理···············································174

第11章  无线网络运维智能化··························176

11.1  网络运维工具··············176

11.1.1 5G无线网架构···············176

11.1.2  无线资源虚拟化·············180

11.1.3  网络功能虚拟化·············180

11.2  智能网络运维实战················································182

11.2.1  基于神经网络的室内外用户区分···························184

11.2.2  无线网络智慧运营分析平台···································185

11.2.3  无线告警根因分析实战···········································187

11.2.4  人工智能技术在网络节能增效中的应用···············189

结束语·········································19