Preface
Our Approach
pproach
In today's drirmation- and technologndriven business world, stlldeDtS need to
be aware of three key factors. First, it is more crucial than ever to know how to
. -.
orgamze and access information stfategically. Second, success often depends
on the ability to work as pat of a ie~. Third, the lllternet will play an
twopat in their work lives. Essentials of Systems Analysis and Design, Fourth
Edition, addresses these key factors.
More than 50 years' combined teaching experience in systems analysis and
design have gone into creating Essentials of Systems Analysis and Design,
Fourth Edition, a text that emphasizes hands-on, experimental learning.
We provide a clear presentation of the conceptS, skills, and techniques stlldellts
need to become effective systems analysts who work with others to create
information systems for businesses. We use the systems developmellt life cycle
model as an orgamzing tool throughollt the book to provide a stfong conceptllal
and syStematic fr~ework.
Internet coverage is provided in each chapter via an integrated, extended
illustrative case (Pine Valley WebStore), an end-of-chapter case (Broadway
Elltertainmellt Company, Inc.), and a margin feature (Net Search).
Many systems analysis and design co~es involve lab work and olltside reading.
Lectllfe time can be finded. Based on market research and our own teaching
.,., .J, .rt, 1 .J
experience, we undefSbod the need for a book that combines depth of coverage
with brevity. So we have created a 10-chapter book that covers key systems
analy.,,.
sts and design colltellt withollt overwhe~g Studellts with ~ecessny deads.
Essentials Of Syst~ Analysis and Design, FOurth Edition, is characterized
by the following themes:
. System edelOPment isfi~ly rooted in an organizational
context. The successful systems analyst requires a broad
undersboding of orgamzations, orgedationai cultllfe, and
operations.
. Systems develOPment is a practicalfield. Coverage of
currellt practices as well as accepted concepts and
..,.
princIPles is esselltial for today's systems analyst.
. Systems develOPment is a profession. The text presellts
standards of practice, and fosters a sense of continuing
,,,'
personal developmellt, ethics, and a respect for and
collaboration with the work of others.
. Systems development has significantly changed with the
mplosive growth in databases, data-driven architectVrefor
system, and the intrmet. Systems developmellt and
daboase management can be aught in a high coordinated
fashion. The hitemet has rapidly become a common
developmellt platform for database-driven electfonic commerce
systems.
. Success in syst~s analysis and design requires not only
skills in methodologies and techniques, but also in the
manag~ent of time, resources, and risks. Le~g
gabment Of time, resources, and risks. Le~g
systems analysis and design requires a thorough under
standing of the process as well as the techniques and
deliverables of the profession.
.
xI
.. n
xll Preface
u ace
Given these themes, the teXt emphasizes these approaches:
. A business rather than a technology perspective
~ 1 .hi.,i+i I ~iap 1
. The role, responsibilities, and mind-set of the systems
analyst as well as the systems project manager, rather than
I
those of the programmer or business manager
. The methods and principles of systems developmeflt rather
.
than the specific tools or tool-related skills of the field
.
Audience
The h l'
foe book assaies that Studellts have taken an introductory co~e on compllter
.
RtTStems and have experience writinZ nroqrgms in at least one Drogramming
systems and have experience writing programs in at least one programming
J items and have experience writing programs in at least one programming
language. We review basic system principles for those stlldellts who have not
been exposed to the material on which systems develOPmellt methods are based.
We ado assume that Studellts have a solid background in computing literacy and
,, t 1.
o dovi 1 11yi lore+ol
a general undefSbodrig of the core elemellts of a business, including basic terms
.. 1. .-1 '-1 1'. 1
riqgri. * I lxdfh ac 1
associated with the production, marketing, finance, and accounting functions.
Orqanization
.anlzation
ac
foe outline of the book follows the systems development life cycle:
on * T "Foundations for SITe+ riOTrelODr
. Pat i, "Foundations for Systems Development," gives an
. ac
ovemew of systems development and previews the
., ac ', 1 1
remainder of the book.
o.
. Pat II, "Systems Planning and Selection," covers how to
) systems Planning and Selection," covers how to
.' ac. 1.,.
aam. r f 'hilihl on 1
assess project feasibility and build the baseline project plan'
aha L TTT "q-'
. Pat ill, "Systems Analysis," covers determining system
.. 1 1. 1
reqUiremellts, process modeling, and conceptual modeling.
OOtw AT "bITal ri." h I
. Pat W "Systems Design," covers how to design the human
.' n, 1' 1
lllterface and databases.
O. * IT "q-Ti+ T~vil re
. Pat V, "Systems Implementation and Operation," covers
RxTRfem imDlemelltation. operation. closedoWn. and system
system imnlemelltation, oDeration, closedown, and system
yDtem lmplemelltation, operation, closedown, and system
..
maintenance.
. APpendix A, "Object-Oriellted Analysis and Design," and
APpendix B, "Agile Methodologies," can be skipped or
if eated as advanced topics at the end of the course.
Distinctive Features
Here are some of the distinctive features of Essentials of Systems Analysis
and Design, Fourth Edition:
1. The grounding of systems development in the typical architecture for
RXTRtems in modern organizations. including database management and
systems in modern organizations, including database management and
totems in modern organizations, including database management and
Web-baSed systems.
2. A clear linkage of all dimensions of systems description and
modeling1.. 1,. 1 1..
process, decision, and dab modeling--into a comprehensive and compatible
ape of sxTRtems anal\TSis and design anDroaches. Such broad coverage is
bet of systems analysis and design approaches. Such broad coverage is
necessary for students to understand the advanced capabilities of many
.
RxTRtoms develoDmellt methodologies and tools that are atomaticallV bened
systems developmellt methodologies and tools that are atomatically gened
totems developmellt methodologies and tools that are atomatically gened
riflvi lovrre Dorcelltuq'
ating a large percentwe of code from design specifications.
Preface xiii
3. Extensive coverage of oral and written communication skills including
systems documentation, project management, team management, and a
variety of systems development and acquisition strategies (e.g., life cycle,
prototyping, rapid application development, object orielltation, joint
application developmellt, phocipatory design, and systems reengineering).
4. Coverage of rules and principles of systems design, including decoupling,
cohesion, modularity, and audits and controls.
5. A discussion of systems development and implementation within the
colltext of managemeflt of change, conversion stndegies, and orgamzational
factors in systems accepboce.
6. Carefiil ndention to human factors in systems design that emphasize usability
in both character-based and graphical user interface situations.
New to the Fourth Edition
The following feattes are new to the Forth Edition:
. Emphasis on current changes in sgstems analgsis
and design. The move to structured analysis and design in
the late 1970s was considered to be a revolution in systems
development. We are undergoing another revolution noW, as
n 1 1 1., 1
we move away from complex, plan-driven development to
,,1 1". .1 - - LI,,. ),. 1', 1
new approaches called "Agile Methodologies." Although the
best-known Agile Methodology is eXtreme Progr~ming,
mad other approaches are also available. The Agile
revolution in systems developmellt is acknowledged and briefly
explained in Chapter 1 and then explored in much greater
depth in APpendal B.
. Increased focus on make versus bug and sgstems
integration. More and more systems development
., L,
involves the use of packages in combination with legacy
applications and new modules. Coverage of the make
,,.. 1 n L,,
versus buy decision and of the multiple sources of softWare
and softWare componellts has been moved forward in the
book to highlight the importance of these topics. Chapter 2
shows how compares deal with these issues.
. A reorganized text. The Follrth Edition retains the same
number of chapters and appendices as previous editions,
but some content has shifted and other collteni has been
chopped. The material on make versus buy and on the
sources of softWare has been moved to Chapter 2. Ukewise,
the chapter on selecting the best design strategy has been
dropped; relevat information has been illtegrated into the
end of systems analysis section.
. UPdating of the end-of-chanter running case.
Broadway Entertainment Company, Inc. (BEC), a fictional
video and record retailer, is a studefit project case that
allows studellts to stlldy and develop a Web-based customer
relationship managemellt system in the world of Netflir and
. J,,.
movie downloading.
. UPdated illustrations oftechnologg. Screen captures
have been updated throughout the text to show ex~les
.
using the latest versions of progr~ming and internet
development environments, and user interface designs.
. n
xlv Preface
face
Many references to Web sites are provided for students to
Rfqx! currellt with technology7 trends that affect the anallTQis
Dtav currellt with technology trends that affect the analysis
J gy trends that affect the analysis
1,.
aam 1 4.
and design of information systems.
. New ER notation. We now use a new notation for
entity1
relationship diagramming in Chapter 9 and elsewhere. This
notation is consistellt with that used in Modern Database
Management, Ninth Edition, by Hcffer, Prescott, and
anti fgfl09)
lopl (2009).
. Project management updates. Chapters 3 and 4 no
longer use the terminology or concept of a statement of
1 r. 1. 1.
work. Instead, to be consistent with the Project
) to be consistent with the Project
Management institute's Project Management Body of
Knowledge (PMBOro, these chapters now refer to the
.' 1. 1.
prOJect chater and project scope statement. Chapter 3
,.,, 1.. ac
also now includes a discussion of software cost estimation,
focusing on COCOMO, or the COnstructive COst MOdel.
. UPdated Content. Throughout the book, the content in
1 1
each chapter has been updated where appropriate.
Pedaaoaical Features
goglcal Features
The yi lortrirti l'
foe Dedagogical features of Essentials of Systems Analysis and Design,
pedagogical features of Essentials of Systems Analysis and Design,
Fourth Edition, reinforce and apply the key content of the book.
snl C Framework
aDLC Framework
Although several conceptual processes can be used for guiding a systems
development effort, the systems development life cycle (SDLC) is arguably the
most widelV applied method for designing colltemporare information systems.
J applied method for designing colltemporare information systems.
We highlight four key SDLC steps (Ngure P-1):
of ac. 3 1'.
. Planning and selection
. Analysis
ac.
. Design
T, *n 1. 3 1.
. Implementation and operation
FIGURE P-1
SYSTEMS DEVELOPMENT LIFE ---
CYCLE (SOLC)
I
Protect managementoccurs I
throuqhout the systems I
ghout the systems I
development life cycle I I
I ]
(SDLC) I'
SDre
Preface xv
We use the SDLC to frame the pat and chapter organization of our book.
Each chapter opens with an SDLC figure with various p~ higunghted to show
studellts how each chapter, and each step of the SDLC, syStematically builds on
the previous one.
Internet Coyeraae and Features
sc and Features
Pine Valleg Furniture WebStore. A furnitUre compel founded in 1980,/de
: de
:, sa- -.
has decided to explore electronic commerce as an avenue to increase its \i@ \
'
market share. Should this company sell itS productS opine? How would a ie~ ''j7J:'.\,:.,\f;f..;;\t )
of analysts work together =vel:=,,:,~cta= 'j'7 if?fx/
Begmnmg in Chapter 3, we explore the step-by-step process.
Broadwag Entertainment Compang, Inc. This end-of-chapter fictional
case illustrates how a video and music retailer develops a Web-based customer -
relationship management system. This case firSt appears at the end of Chapter 3
and concludes at the end of Chapter 10.
Net Search. Each chapter includes a margin featllre elltitled "Net Search." ~ NET SEARCH
Students can access ~pearsoffeghered.co~acich to link to a specific 3 Visif hffp..//w
- Visif hffp..//w
site related to the topic within the chapter and complete an exercise. -pearsonhighered.
3M",high,"d.
Three Illustrative Fictional Cases 3 /yalacich
Pine Valleg Furniture fPVFj. This case is introduced in Chapter 3 and
revisited throughout the book. As key systems development life cycle concepts oh
are presented, they are applied and illustrated. For example, in Chapter 3, we ac
explore how PVF implements the purchasing fulfillment system, and in
Chapter 4, we explore how PVF implements a customer tracking system.
A margin icon identifies the location of the case. A case problem related to PVF
.. 1, 1.
is included in the end-of-chapter material.
Ho osier Burger tHBj. This second illustrative case is introduced in
Chapter 6 and revisited throughout the book. Hoosier Burger is a fictional
fast-food restaurant in Bloomington, Indiana. We use this case to illustrate 8
how analysts would develoD '==:neZ:=od =g 8
Jots would develop and implement an automated food ordering
system. A margin icon identifies the location of these case segments. A case
problem related to HB is included in the end-of-chapter material.
Broadwag Entertainment Compang, Inc. fBECj. This fictional video
rental and music company is used as an extended case at the end of each ~.
chapter, beginning with Chapter 3. Designed to bring the chapter concepts to
life, this case illustrates how a company initiates, plans, models, designs, and
.,' acT'~ 1
implements a Web-based customer relationship management system.
Discussion questions are included to promote critical thinking and class
paticipation. Suggested solutions to the discussion questions are provided in
the instructor's Manual.
End-ot-Chapter Material
pt6r Material
We have developed an extensive selection of end-of-chapter material designed
to accommodate various ie~g and teaching styles.
Key Points Review. ms section repeats the leding objectives that appear
at the opening of the chapter and summarizes the key points related to the
objectives.
. n
xvi Preface
Keg Terms Checkpoint. In this self-test featers, studellts match each key
term in the chapter with its defndon.
Review Questions. These questions test students' understanding of key
conceptS.
Problems and Exercises. These exercises test students' analytical skills
J.
and require them to apply key concepts.
Discussion Questions. These questions promote class pndicipation and
discussion.
Case Problems. These problems require students to apply the concepts of
the chapter to three fictional cases from various industries. The two
illustrative cases from the chapters are revisited--Pine Valley Furniture and
Hoosier Burger. Other cases are from various fields such as medicine,
.,
agriculture, and technology. Solutions are provided in the instructor's
Manual.
Marain Term Definitions
din rerm Definitions
Each key term and its definition appear in the margin. A glossals of terms
appears at the back of the book.
References
Located at the end of the text, references are organized by chapter and list
more than 200 books and journals that can provide stlldellts and faculty with
,,.
ac lift I notreraqo of to'
additional coverage of topics.
software Packaaina oofil
software Packaging Options
w hovice the hands-on ie~g process, Prelltice Hall offers packages of this
fo enhance the hands-on ie~g process, Prelltice Hall offers packages of this
text with Visible Analyst, Oracle, Microsoft Visio, Microsoft Project, and
Popal System Architect software. Your Prelltice Hall saies represelltative can
. 1.
provide you with additional drirmation on pricing and ordering.
- -. I...'
The Supplement Package: ~pearsonhighered.com/
I. I
valacich
A comprehensive and flexible technology support package is available to
1.
enhance the teaching and learning experience. Student supplements are
. 1',
available on the teXt Web site: ~pearsoamghered.cowtalacich. Instructor
,. .1 1 1' 1. 1 1
R,IDDlemellts are available at ~Dearsonhiqhered.com.
Dupplemellts are available at ~pearsonhighered.com.
For Students
. Net Searches are Web-based exploratory exercises, refer
,.
enced in the teXt margin with icons.
. Destinations include many useful Web links to help
.
stlldellts explore systems analysis and design, CASE tools,
.tlldellts explore systems analysis and design, CASE tools,
1.
aam I iviTh~ofi
and information systems on the Web.
. A full Glossal Of Tabs is available both alphabetically
, 1,
rivi I hi. hovi+ov a
and by chapter, along with a Glossary of Acronyms.
Preface XVii
For Instructors
. An instryctork Resource Manual provides chapter-by-chapter
thethector objectives, teaching suggestions, and ~wers to all
text review questions, problems, and exercises.
. The Test item File and TestGen include a comprehensive
set of more than 3,000 test questions in multiple-choice,
true-false, and short-answer format; questions are
ranked according to level of difficulty and referenced
with page numbers and topic headings from the text.
The Test item File is available in Microsoft Word and
as the computerized Prentice Hall TestGen software.
TestGen is a comprehensive suite of tools for testing
and assessment. It allows instructors to easily create and
distribute tests for their courses, either by printing and
distributing through traditional methods or by online
delivery via a Local Area Network (LAN) server. TestGen
features Screen Wizards to assist you as you move
through the program, and the software is backed with
full technical suppoft.
. Powerpoint Presentation Slides feature lecture notes that
highlight key teXt terms and concepts. Professors can
customize the presentation by adding their own slides or
by editing the existing ones.
. The Imaqe Library is a collection of the text at orgamzed
ne Library is a collection of the text at orgamzed
by chapter This collection includes all of the figures, tables,
and screenshots (as permission allows) from the book.
These images can be used to enhance class lectures and
Powerpoillt slides.
Materials for YOur Online Course
Prentice Hall supports our adopters using online courses by providing files
ready for upload into both WebCT and Blackboard course management
systems for our testing, quizzing, and other supplements. Please contact your
local Prentice Hall representative for further information on your paticular
course.
Acknowledaments
dments
The authors have been blessed by considerable assistance from many Deople
y considerable assistance from many people
on all aspects of preparation of this text and its supplements. We are, of
.,, aam
course, responsible for what eventually appears between the covers, but the
) responsible for what eventually appears between the covers, but the
..
insights, corrections, contributions, and proddings of others have greatly
.,.
improved our manuscript. The people we recognize here all have a strong
commitment to students, to the iS field, and to excellence. Their
contributions have stimulated us, and frequently rejuvenated us during periods of
. ac
waning energy for this project.
We would like to recognize the efforts of the many faculty and practicing
systems analysts who have been reviewers of the four editions of this text and
its associated text, Modern Systems Analysis and Design. We have tried to
deal with each reviewer comment, and although we did not always agree with
... n
XVlll Preface
u ace
specific poillts (within the approach we wanted to take with this book), all reviewers made us stop and
think carefully about what and how we were writing. The reviewers were:
.
Richard Alien, Richland Community College Diane Mayne-Steward, Grossmont COllege
I
Charles Arblltina, Boplo State College Loraine Miller, Caynga COmmunity College
.
Paula Bell, Lock Haven University of Xiara Nelson, University Of Tampa
- - North. Q'
Pennsylvania Max North, Southern Polytechnic
Sulfa Bhtwee, San Francisco State University State University
,
Bill Boroskl, ardent Technical College Lou Pierro, Indiana University
Nora Braun, AUgsburg College Sel~ Piramuthu, University ofnorida
.
Rowland Brengle, AnneArUndel COmmunity COlhae Mitzi Pitts, University Of Memphis
.
Richard Burkhard, San JOse State University Richard Plait, University of West norida
.
Doloras Carlisle, West~ Oklahoma State College J~es Porwkaiski, Susquehanna University
.
Pain Chapman, Waubonsee Community College Robin Poston, University of M~his
Suzanne Clayton, Drake University Rao Prabhakap Amarillo COllege
.
G~ Dawdy, Metropolitan State College of Denyer Mare Prescott, University Of Tampa
.
Thomas Dillon, James Madison University Joseph Rottthan, University Of Missouri, St. Louts
.
Brad Dyer, Hazard Community and Technical Robert Saldarini, Bergen Community COllage
T T 1
COllege Howard Schuh, Rockland COmmunity COllege
ne Howard Schuh, Rockland COmmunity COllege
.
Veronica Echols-Noble, DeVil University--Chicago Elaine Seeman, Pitt Community College
Richard Egan, Ne'W Jersey InStitute of Technology Teresa Shall, The University Of Oklahoma
Gerald Evans, University of Montana Thomas Shag Louisiana State University
David berth, University of Montana Gabs Templeton, MississiPPi State University
'
John Fowlef, Walla Walla Community COllege Dominic Thomas, University Of Georgia
,
L~ Thdella, Ease COmmunity Collage Don Turnbul, The University of Texas at Austin
.
Carol Grimm, Palm Beach Community COllege Kathleen Voge, University Of Alaska--Anchorage
Carol Healy, Drake University Sharon Walters, Southern illinois University
Lenore Horowitz, Schenectady COunty Haibo Wang, Texas A&M International University
- - 1 T'T, Q
Community College Mark Ward, Southern illinois University,
n'
Daniel Ivancevich, University Of North Edwardsville
-
Carolina--Wilmington Merrill Warkentin, NOrtheastern University
Jon Jasperson, University ofoklahoma June Wei, University of West norida
.
Len JessuP, Washington State University Mudasser Wyne, University of Michigan--dint
Rich Kepenach, St. Petersburg College Saced YaZdain, Lane College
-. 1
Lin Lin, Lehigh University Liang Yu, San Francisco State University
James Scott Magruder, University of Southern Steven Zeltmann, University Of Central Arkansas
MississiPPi Justin Zhang, Eastern New Mexico University
We extend a special note of thanks to Jeremy Alexander, Who was abet~entai
.. 1.. 1.'.
in conceptualizing and writing the Pine Valley WebStore feature that appears
.
in Chapters 3 through 10. The addition of this featWe has helped make those
1' 1. 3 1.
chapters more applied and innovative. We also want to thank Ryan Wright,
Washington Stale University, for the help he provided with the Visual Basic and
.NET related materials'
In addition, we wad to thank Ryan Wright for his work on the eXtensive test
bank and instructor's Resource Manual for this edition. We also thank John
Russo, WelltWorth institute of Technology, for his work on the Powerpoint
preRplltations for this edition and past editions of Essentials of Systems Analysis
.elltations for this edition and past editions of Essentials of Systems Analysis
and Design.
We also wish to thank Atish Sinha of the University of Wisconsin--Milwaukee
for writing the initial draft of APpendix A on object-oriented analysis and
Preface xix
Washington State University who have given us mad helpful comments as they
worked with drills of this teXt.
Thanks also go to Mad Prescott (University of Tampa) and Heikki TOpi
(Bentiey College) for their assisboce in coordinating this teat with its compamon
book--Mo~ Database Manag~ent, ado by thentice Hall.
aurally, we have been fortunate to work with a large nUmber of creative and
.. 1,-.rt, 1
msightful people at Prelltice Hall, who have added much to the development,
format, and production of this teXt. We have been thoroughly impressed with
their commitment to this text and to the iS education market. These people
include Bob Horan, Executive Editor; ace Fdegren, Marketing Manager; Keily
Loftus, Assis~ Editor; Judy Leale, Associate Managing Editor; Clara B~ek,
Production Project Manager; Janet Slowik, Senior Art Director; Denise Vault,
Media Project Manager; and Susan OSterlitZ, Marketing Assis~.
The writing of this text has involved thousands of hours of time from the
authors and from all of the people listed. Although our names will be visibly
associated with this book, we know that much of the credit goes to the
individuals and organizations listed here for any success this book might achieve.
About the Authors
Joseph S. Valacich is The George and Carolyn Hubman Distinguished
Professor of MIS and was the inaugural Marian E. Sixth Presidential Endowed
Chair at Washington State University. He was previously an Associate Professor
with tenure (early) at indiana University, Bloomington, and was named the
Stwny Subhedar Faculty Fellow He has had visiting faculty appointments at the
University of Arizona, City University of Hong Kong, Buskerud College
(Norway), Norwegian University of Life Sciences, Riga Technical University
(Larva), and Helsinki School of Economics and Business. He received a Ph.D.
degree from the University of Arizona (MIS), and M.B.A. and B.S. (computer
. \,
science ) degrees from the University of Montana. ms teaching interestS include
j degrees from the University of Montana. ms teaching interestS include
systems analysis and design, collaborative computing, project management, and
managemellt of information systems. Professor Valacich served on the national
taSk forces to design iS '97 and 2002: The Model Cuwtcalum and guidelines
for Undergraduate Degree Programs in info~ation Systemes as well as MSIS
2000 and 2006: The Master of Science in info~ation Systems Model
Curriculum. He is currently co-chairing the task force designing iS 2008.
He also served on the Executive Committee, funded by the National Science
Foundation, to define the iS Program Accreditation Standards and on the
Board of Directors for CSAB (formally, the Computing Sciences Accreditation
Board), representing the Association for information Systems (AfS). He was
the general conference co-chair for the 2003 International Conference on
Information Systems (ICIS) in Seattle, Washington, and was the vice-chair of
ICIS 1999 in Charlotte, North Carolina.
Prior to his academic career, Da Valacich worked in the information systems
field as a progr~mer, systems analyst, and technical product managed He has
conducted numerous corporate tfaining and executive developmellt progr~s
for organizations, including AT&T, Boeing, Dow Chemical, EDS, Eaxon, FedEx,
General Motors, Microsoft, and Xerox.
Da Valacich serves on the editorial board of Decision Sciences, MIS Quarterly,
and Small Groan Research and was formerly an associate editor for
Information Systems Research. His research has appeared in publications
such as MIS Quwterly, Information Systemes Research, Manag~ent Science,
and Academy of Management Journal. He is a coauthor of the best-selling
MOdern Systems Analysis and Design (Fifth Edition), as well as
Obj'ectOriented Syst~s Analysis and Design, Info~ation Systemes Today (Fourth
xx Preface
Edition), and info~ation Syst~ Proj'ect Team Managerment; all are published
by Hentice Hall.
' P 6eorge is professor and Thomas L. Williams JL Eminent Scholar in
Joey F. 6eorge is professor and Thomas L. Williams JL Eminent Scholar in
Information Systems in the College of Business at Florida State University.
Dr. George earned his bachelor's degree at Stanford University in 1979 and
his Ph.D. in management at the University of California at lrvine in 1986.
He was previously the Edward G. Schlieder Chair of information Systems in
the E. J. Ourso College of Business Administration at Louisiana State
University. He also served at Florida State University as Chair of the
Depotment of information and Management Sciences from 1995 to 1998'
Da George has published more than 50 Andes in such ic~als as info~ation
ffe'steres Research. Communications of the ACM ac Quarterl?I' lournal of
onsteres Research, Communications of the ACM, MIS Quarterly, Journal of
goteres Research, Communications of the ACM, MIS Quarterly, Journal of
MIS, and Communication Research. ms research interests focus on the use of
.
information systems in the workplace, including computeFbased monitoring,
.
compllteFmediated deceptive commwhcation, and group support systems.
Da George is co-author of the textbooks Modern Systems Analysis and
Design, Fifth Edition, published in 2008, and Obj'ect-agented Syst~ Analysis
and Design, Second Edition, published in 2007, both from Prentice Hall. He
,.' 3.' c. rrg n' In 1 ba
served as an associate editor for MIS Quarterly and info~ation Systems
.erved as an associate editor for MIS Quarterly and info~ation Systems
Research, and as a senior editor at MIS Quarterly. He is c~ently the
editoFin,. ac
chief of the COmmunications of the acS. Da George was the conference co-chair
for the 2001 ICIS, held in New One~, Louisiana, and the doctoral consortium
co-chair for the 2003 ICIS, held in Seattle, Washington.
' hey A. Hcffer is the Sherman--Standard Register Professor of Data
Jeffrey A. Hcffer is the Sherman--Standard Register Professor of Data
Management for the Dep~eot of MIS, Opefations Management, and Decision
q..
sciences in the School of Business Administration at University of Dacron.
He also taught at indiana University and Case Western Reserve University.
Da Hcffer earned his B.A. from Miami University in 1969 and his Ph.D. from
Corned University in 1975'
Da Hcffer has co-authored all editions of three college teXtbooks:
Modeals~ AndllR'fs and Design with George and Valarich: ~aina
aams~ A~is and Design, with George and Valarich; Managing info~ation
go~ A~is and Design, with George and Valarich; Managing info~atlon
Technology: ~t Mackers Need to Know, with Brown, DeHnyes, Martin, and
Per~; and Mo~ Database Managerment, with Prescott and McFadden, ail
, '.,,, U'. TT,1 TT'' H
pubhehed by bontice Hall. His research Andes have appeared in numerous
jour,. 1 1.
"als, including the MIS ~tide, JOb~ of Database Managerment,
the 11 Groan R h Communications Of the ACM al
omaU Groan Research, Communications of the ACM, and Sloan Manag~ent
Redew. He has received research grants from Teradha (Division of NCR), IBM
Corporation, and the U.S. DeP~ellt of the Nab
Dr. Hcffer is cofounder of the international Conference on information
q'TStems and Association for information Systems and has served as a guest
oystems and Association for information Systems and has served as a guest
yDtems and Association for information Systems and has served as a guest
lecturer at Catholic University of Chile, Santiago, and the Helsinki School of
Economics and Business in Mikkeli, finland.
JOseph S. Valacich, Pullman, Washington
Joey E George, Tallahassee, Norida
Jeffrey A. Hcffer, Dayton, Ohio
