第一部分.信息系统与组织
第1章.管理信息系统概论··························2
1.1
信息·························································· 2
1.1.1
信息的概念·············································2
1.1.2
信息的特征·············································5
1.1.3
信息的度量·············································7
1.1.4
组织中的信息维度·································8
1.2
系统和信息系统···································· 10
1.2.1
系统理论···············································10
1.2.2
信息系统···············································12
1.3
管理信息系统········································ 13
1.3.1
管理信息系统的概念···························13
1.3.2
管理信息系统的特点···························14
1.3.3
管理信息系统的维度···························15
1.3.4
管理信息系统的结构···························17
1.3.5
管理信息系统的功能···························20
1.4
管理信息系统的发展历程···················· 21
1.4.1
事务处理系统·······································21
1.4.2
管理信息系统·······································22
1.4.3
决策支持系统·······································24
1.4.4
集成一体化信息系统···························26
1.4.5
现代应用信息系统·······························28 案例分析沃尔玛：利用信息技术成全
其零售业霸主地位··················· 29 本章习题······················································· 33
第2章.信息系统与组织管理····················34
2.1
组织························································ 34
2.1.1
组织的定义···········································34
2.1.2
组织的特点···········································35
2.2
信息系统对组织的影响························ 38
2.2.1
经济影响···············································38
2.2.2 组织行为的影响···································40
2.2.3
业务流程再造·······································43
2.2.4 组织变革的阻力···································48
2.3
信息系统与组织战略···························· 49
2.3.1
组织战略···············································49
2.3.2
波特五力模型·······································50
2.3.3
基于信息系统的组织战略···················52
2.3.4
价值链分析···········································53
2.4
信息系统应用中的管理挑战················ 55 案例分析IT 成就獐子岛生态渔业··········· 56 本章习题······················································· 58
第二部分.信息系统的技术基础
第3章.信息技术基础设施························60
3.1
计算机系统············································ 60
3.1.1
计算机的发展·······································60
3.1.2
计算机的分类·······································61
3.1.3
计算机系统的构成·······························62
3.2
计算机硬件技术···································· 63
3.2.1 中央处理器···········································63
3.2.2
存储器···················································65
3.2.3
输入设备···············································68
3.2.4
输出设备···············································69
3.2.5
硬件技术的发展趋势···························70
3.3
计算机软件············································ 73
3.3.1
系统软件···············································74
3.3.2
应用软件···············································79
3.3.3
软件技术的发展趋势···························81 案例分析云计算和物联网搭建数字武钢··········································· 83
本章习题······················································· 85 第4章.数据与信息管理技术····················874.1 传统文件管理方式下的数据组织········ 87
4.1.1
文件管理的相关概念···························87
4.1.2
传统文件管理方式的问题···················88
4.2
数据库系统············································ 89
4.2.1
数据库系统的相关概念·······················91
4.2.2
数据库模型···········································92
4.2.3
数据库的开发与维护···························95
4.2.4
数据库的操作·······································99
4.3 商务智能基础······································ 100
4.3.1
数据仓库············································ 101
4.3.2
联机分析处理技术···························· 105
4.3.3
数据挖掘············································ 107 案例分析上海证券交易所的数据仓库构建之路·································110
本章习题·····················································112 第5章.通信与网络技术························· 1135.1 计算机网络概述··································113
5.1.1
计算机网络的概念及功能·················113
5.1.2
计算机网络的组成·····························114
5.1.3
计算机网络的发展与演变·················116
5.1.4 计算机网络类型·································117
5.1.5
网络传输介质···································· 120
5.1.6
网络互联设备···································· 121
5.1.7
网络协议与体系结构························ 123
5.2
因特网·················································· 127
5.2.1 因特网地址管理································ 127
5.2.2
因特网服务········································ 128
5.2.3
内联网················································ 132
5.2.4
外联网················································ 134
5.3
通信网络的发展趋势·························· 135
5.3.1
云计算模式········································ 135
5.3.2
物联网技术········································ 136
5.3.3
推式技术············································ 136
5.3.4
移动互联网········································ 137 案例分析日本企业的“物联网云
计算”···································· 140 本章习题····················································· 143
第三部分.信息系统的典型化应用
第6章.企业资源计划····························· 146
6.1
概述······················································ 146
6.1.1
ERP 概念的提出································· 146
6.1.2
ERP 的发展历程································· 147
6.2
物料需求计划(MRP) ·························· 148
6.2.1
MRP 的基本思想································ 148
6.2.2
MRP 的逻辑流程································ 149
6.2.3
闭环MRP············································ 153
6.3
制造资源计划(MRP Ⅱ)······················ 155
6.3.1
MRP Ⅱ的基本思想···························· 155
6.3.2
MRP Ⅱ的逻辑流程···························· 156
6.3.3
MRP Ⅱ的特点···································· 157
6.4
企业资源计划(ERP)···························· 158
6.4.1
ERP 的概念和内涵····························· 158
6.4.2
ERP 与MRP Ⅱ的区别························ 160
6.4.3
ERP 系统的主要功能模块················· 161
6.4.4
ERP 实施············································· 162
6.4.5 ERP 的发展趋势································· 166 案例分析ERP 实施助力联想管理水平
提升········································· 169 本章习题····················································· 171
第7章.跨组织信息系统························· 172
7.1
供应链管理·········································· 173
7.1.1
供应链管理模式的产生与发展········ 173
7.1.2
供应链与供应链管理概述················ 174
7.1.3
供应链管理的内容···························· 177
7.1.4
供应链管理的类型···························· 180
7.1.5
供应链管理信息系统························ 181
7.2
客户关系管理······································ 186
7.2.1
客户关系管理的产生背景················ 187
7.2.2
客户关系管理的概念························ 188
7.2.3
客户关系管理的内涵························ 190
7.2.4
客户关系管理系统···························· 192 案例一：宝洁(中国)消费品行业的CRM 软件项目应用····························· 199 案例二：宝洁与沃尔玛的供应链协同管理············································· 200
本章习题····················································· 202 第8章.知识管理系统····························· 2038.1 知识管理概论······································ 203
8.1.1
知识···················································· 203
8.1.2
知识管理············································ 205
8.2 企业中的知识管理系统······················ 208
8.2.1
企业内容管理系统···························· 208
8.2.2
知识网络系统···································· 210
8.2.3
学习管理系统···································· 210
8.3 智能技术应用······································211
8.3.1
专家系统·············································211
8.3.2
基于案例的推理································ 213
8.3.3
模糊逻辑系统···································· 215
8.3.4
智能代理············································ 216
8.3.5
人工神经网络···································· 218
8.3.6
遗传算法············································ 219 案例分析盛大网络的知识管理系统····· 220 本章习题····················································· 223
第9章.决策支持系统····························· 224
9.1
决策与决策支持·································· 224
9.1.1
决策···················································· 224
9.1.2
决策支持············································ 226
9.2
决策支持系统······································ 228
9.2.1
决策支持系统的概念························ 228
9.2.2
决策支持系统的基本结构················ 230
9.2.3
决策支持系统的工作原理················ 231
9.2.4
决策支持系统的功能························ 232
9.2.5
决策支持系统与管理信息系统的关系···················································· 232
9.3 经理支持系统······································ 233
9.3.1
经理支持系统概述···························· 233
9.3.2
经理支持系统的功能及特点············ 234
9.3.3
经理支持系统与决策支持系统的差异···················································· 235
9.3.4
经理支持系统的优势························ 236
9.3.5
经理支持系统的展望························ 236
9.4
群体决策支持系统······························ 237
9.4.1 群体决策············································ 237
9.4.2
群体决策支持系统···························· 240 案例分析箭牌糖果有限公司的销售决策支持系统························· 243
本章习题····················································· 244 第10章.电子商务··································· 24510.1 电子商务概述···································· 245
10.1.1
电子商务的发展历程······················ 245
10.1.2
电子商务定义·································· 247
10.1.3
电子商务的分类······························ 248
10.1.4
电子商务系统的组成······················ 249
10.1.5
电子商务的特点······························ 250
10.1.6
电子商务对经济社会的影响·········· 251
10.2 电子商务安全···································· 252
10.2.1
电子商务交易的安全隐患·············· 252
10.2.2
实现电子商务安全的策略·············· 252
10.2.3
电子商务安全技术·························· 253
10.3
网上支付············································ 255
10.3.1 网上支付概念·································· 255
10.3.2
网上支付系统的构成······················ 255
10.3.3 网上支付的形式······························ 256
10.4
电子商务与物流································ 258
10.4.1
物流对电子商务的影响·················· 258
10.4.2
电子商务的物流模式······················ 258
10.4.3
电子商务的物流信息技术及应用··· 260
10.5
网络营销············································ 261
10.5.1
网络营销的概念······························ 261
10.5.2
网络营销方式的分类······················ 261
10.6
移动电子商务及应用························ 263
10.6.1
移动电子商务的定义······················ 263
10.6.2
移动电子商务的特点······················ 263
10.6.3
移动电子商务的主要技术·············· 264
10.6.4
移动电子商务的主要业务领域······· 265 案例分析戴尔的电子商务化物流
模式········································· 266 本章习题····················································· 269
第四部分.信息系统的建设与管理
第11章.管理信息系统开发概述··········· 272
11.1
管理信息系统开发的任务及复杂性··· 272
11.1.1
管理信息系统开发的任务·············· 272
11.1.2
管理信息系统开发的复杂性·········· 273
11.2
信息系统的开发方法························ 274
11.2.1
结构化方法······································ 274
11.2.2
原型法·············································· 276
11.2.3
面向对象方法·································· 278
11.3
管理信息系统的生命周期················ 280
11.3.1
系统规划·········································· 280
11.3.2
系统分析·········································· 281
11.3.3 系统设计·········································· 283
11.3.4
系统实施·········································· 284
11.3.5
系统运行与维护······························ 285
11.4
管理信息系统开发的组织与管理···· 286
11.4.1
系统开发的基础条件······················ 286
11.4.2
系统开发方式的选择······················ 287
11.4.3
系统开发的计划与风险管理·········· 289 本章习题····················································· 291
第12章.信息系统规划与分析··············· 292
12.1
信息系统规划概述···························· 292
12.1.1
诺兰阶段模型·································· 292
12.1.2
系统规划的任务······························ 294
12.1.3
系统规划的特点······························ 295
12.1.4
系统规划的步骤······························ 295
12.2
信息系统的规划方法························ 296
12.2.1
企业系统规划法(BSP) ···················· 296
12.2.2
关键成功因素法(CSF) ···················· 302
12.2.3
战略目标集转化法(SST) ················ 303
12.2.4
三种系统规划方法的比较·············· 304
12.3
信息系统分析···································· 305
12.3.1
可行性分析与详细调查·················· 305
12.3.2 管理业务调查·································· 308
12.3.3 数据流程分析···································311
12.3.4
描述处理逻辑的工具······················ 316
12.3.5
建立新系统的逻辑模型·················· 319
本章习题····················································· 320 第13章.信息系统项目管理··················· 32113.1 信息系统项目管理概述···················· 321
13.1.1
项目·················································· 321
13.1.2
项目管理·········································· 322
13.1.3
信息系统项目管理·························· 323
13.2
信息系统项目成本管理···················· 324
13.2.1
项目成本管理概述·························· 324
13.2.2
项目成本管理过程·························· 324
13.3
信息系统项目风险管理···················· 327
13.3.1
项目风险管理概述·························· 327
13.3.2
项目风险管理过程·························· 328
13.4
信息系统项目时间管理···················· 333
13.4.1
项目时间管理概述·························· 333
13.4.2
项目时间管理活动·························· 334
13.5
信息系统项目质量管理···················· 338
13.5.1 项目质量管理概述·························· 338
13.5.2
项目质量管理活动·························· 339 案例分析项目管理中的放弃艺术········· 344 本章习题····················································· 346
第14章.信息系统的安全与道德··········· 347
14.1
信息系统的安全问题························ 347
14.1.1
信息系统安全问题的来源·············· 347
14.1.2
信息系统安全问题的类型·············· 348
14.1.3
信息系统安全管理的措施·············· 349
14.2
信息系统的道德问题························ 352
14.2.1 信息道德的内容······························ 352
目.录
14.2.2
信息道德的分类······························ 352
14.2.3
建立企业的道德文化······················ 353
14.3 信息系统面临的社会挑战················ 353 案例分析谁帮助摩根斯坦利公司逃过一劫································· 355
本章习题····················································· 356 参考文献···················································· 357
