目.录

第一章　门诊医疗的格局................................................................................................1

学习目标 .............................................................................................................................1

关键术语 .............................................................................................................................1

引言....................................................................................................................................... 1

定义....................................................................................................................................... 2

历史背景 .............................................................................................................................4

日间门诊医疗服务的现状...........................................................................................10

未来展望 ...........................................................................................................................23

结论..................................................................................................................................... 29

讨论问题 ...........................................................................................................................29

参考文献 ...........................................................................................................................30

第二章　战略与领导力 ...................................................................................................34

学习目标 ...........................................................................................................................34

关键术语 ...........................................................................................................................34

引言..................................................................................................................................... 34

战略..................................................................................................................................... 35

制定战略计划的步骤....................................................................................................40

未来之轮 ...........................................................................................................................48

领导力 ................................................................................................................................ 50

结论..................................................................................................................................... 55

讨论问题 ...........................................................................................................................55

参考文献 ...........................................................................................................................56 

高效门诊 

第三章　组织结构..............................................................................................................57

学习目标 ...........................................................................................................................57

关键术语 ...........................................................................................................................57

引言..................................................................................................................................... 57

法律组织形式..................................................................................................................58

门诊医疗服务的设置与类型......................................................................................61

法律要求的影响 .............................................................................................................63

门诊医疗服务与其他实体的整合.............................................................................72

结论..................................................................................................................................... 73

讨论问题 ...........................................................................................................................74

参考文献 ...........................................................................................................................74

第四章　质量、安全性与患者体验.........................................................................75

学习目标 ...........................................................................................................................75

关键术语 ...........................................................................................................................75

引言..................................................................................................................................... 75

质量..................................................................................................................................... 76

安全性 ................................................................................................................................ 87

患者体验 ...........................................................................................................................90

改进策略 ...........................................................................................................................99

结论................................................................................................................................... 103

讨论问题 .........................................................................................................................103

参考文献 .........................................................................................................................104

第五章　门诊运营............................................................................................................107

学习目标 .........................................................................................................................107

关键术语 .........................................................................................................................107

引言................................................................................................................................... 107

患者流程 .........................................................................................................................108

技术发展 .........................................................................................................................133

绩效提升 .........................................................................................................................135 

　目录 

结论................................................................................................................................... 139

讨论问题 .........................................................................................................................139

参考文献 .........................................................................................................................139

　案例研究 

Lemonaid Health：在心理健康领域追求新机会 .............................................142

第六章　财务管理............................................................................................................158

学习目标 .........................................................................................................................158

关键术语 .........................................................................................................................158

引言................................................................................................................................... 158

收入................................................................................................................................... 159

收入周期 .........................................................................................................................164

支出管理 .........................................................................................................................180

利润管理 .........................................................................................................................182

财务报表 .........................................................................................................................188

结论................................................................................................................................... 190

讨论问题 .........................................................................................................................190

参考文献 .........................................................................................................................190

第七章　人力资源............................................................................................................191

学习目标 .........................................................................................................................191

关键术语 .........................................................................................................................191

引言................................................................................................................................... 191

人员配置 .........................................................................................................................192

关键考量 .........................................................................................................................207

趋势................................................................................................................................... 209

结论................................................................................................................................... 214

讨论问题 .........................................................................................................................214

参考文献 .........................................................................................................................214

　案例研究

破坏性行为.....................................................................................................................216