





定价:99元
印次:1-6
ISBN:9787302576211
出版日期:2021.05.01
印刷日期:2024.03.14
图书责编:王青
图书分类:教材
本书是世界著名市场营销**菲利普·科特勒和加里·阿姆斯特朗的力著之一,自出版以来,一直被世界各国主要的工商管理学院作为市场营销学必修课的教材。
菲利普·科特勒,美国西北大学凯洛格商学院教授,著名营销学家,被誉为“现代营销学之父”。
Preface The Seventeenth Edition of Kotler/Armstrong¡¯s Principles of Marketing! Setting the World Standard in Marketing Education These are exciting times in marketing. Recent surges in digital technologies have created a new, more engaging, more connected marketing world. Beyond traditional tried-and-true marketing concepts and practices, today¡¯s marketers have added a host of new-age tools for engaging consumers, building brands, and creating customer value and relationships. In these digital times, sweeping advances in ¡°the Internet of Things¡±¡ªfrom social and mo- bile media, connected digital devices, and the new consumer empowerment to ¡°big data¡± and new marketing analytics¡ªha...
Preface XV
Part 1: Defining Marketing and the Marketing Process 1
Chapter 1 Marketing: Creating Customer Value and engagement 1
What Is Marketing? 3
Marketing Defined 4 | The Marketing Process 4 Understanding the Marketplace and Customer Needs 5
Customer Needs, Wants, and Demands 5 | Market Offerings〞Products, Services, and Experiences 6 | Customer Value and Satisfaction 6 | Exchanges and Relationships 8 | Markets 8
Designing a Customer Value每Driven Marketing Strategy
and Plan 9
Customer Value每Driven Marketing Strategy 9 | Preparing an Integrated Marketing Plan and Program 13
Managing Customer Relationships and Capturing Customer
Value 13
Engaging ...
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